We have been receiving a number of calls today about errors in QuickBooks POS with processing Credit Card Transactions. After checking with Intuit Merchant Solutions, we found that they are having issues with their credit card gateway today. Intuit is working diligently on the problem and will have the Merchant Service up as soon as possible!
- Log into your Merchant Service Portal
( http://merchantcenter.intuit.com )
- Go under Processing Tools
- Click Credit Card Transactions.
- Now you are at the “Charge A Card” screen, you will be able to process a credit card transaction.
If you are having issues in another area, besides Credit Card Processing, give us a call at 952-232-6388.
Here is the conversation I had with Intuit:
Hi there! Welcome Intuit Payment Solutions Chat Support. How can I help you today?
I am a ProAdvisor with customers and I have a lot of customers calling about the credit card processing.
When are you thinking it will be up and running?
Unfortunately, we don’t have an ETA, but the engineers are furiously working on it right now.
Okay, also there any latency issues with QuickBooks Point of Sale?
they suggest try a transaction every hour or so call the voice authorization line get an authorization code.
I’m thinking it may all be a result of the current server issues.
What is the voice authorization number?
Sure thing, 800-228-1122
not a problem, is there anything else i can help you with today?
What can be done about this? We are restoring backups for the Point of Sale, but we don’t think that will fix anything
I don’t believe it will either, but its a good starting point. I would suggest calling our Point of Sale Technical Support at 800-558-9558 ext. #####.
Okay I will that, thanks.