QuickBooks: My Display is Messed Up, Fonts are Too Big, or Screen is Distorted


Display ProblemsCorrect QuickBooks display issues

The QuickBooks display is affected by your Microsoft Windows resolution and font settings. If these settings are not optimized, you may see:

  • A transaction form does not fit on the screen.
  • The sizing icons at the top right of a window do not appear.
  • A field overwrites and hides its label.
  • Missing buttons.
  • Screen is distorted when you maximize or minimize it.
  • The fonts are too big.

To correct your QuickBooks display, you may need to adjust your font, screen resolution, or other Windows settings (such as DPI).

Detailed instructions

Option 1: Change Windows DPI settings

QuickBooks is designed to work with the default settings of Windows DPI. If you use anything other than the default values, you may see distortion, buttons missing, fields missing, etc.

Windows 8

  1. Hover your mouse over the Desktop, right click, then click Screen Resolution.
  2. Click the link Make text and other items larger or smaller from the bottom of the display settings.
  3. Make sure the checkbox for Let me choose one scaling level for all my displays is not checked. If it is checked, uncheck it.
  4. Drag the slider to Smaller – 100% (all the way to the left). This keeps text and other items at normal size.
  5. Save your work, then you will need to reboot your computer for this change to take effect.

Windows 7

  1. Hover your mouse over the Desktop, right click, then click Screen Resolution.
  2. Click the link Make text and other items larger or smaller from the bottom of the display settings.
  3. Click the circle next to Smaller – 100%. This keeps text and other items at normal size.
  4. Save your work, then you will need to reboot your computer for this change to take effect.

Windows Vista

  1. Hover your mouse over the Desktop, right click, then click Personalize.
  2. On the left side, click Adjust font size (DPI).
  3. Select Default scale (96 DPI).
  4. Save your work, then you will need to reboot your computer for this change to take effect.

Windows XP

  1. Hover your mouse over the Desktop, right click, then click Properties.
  2. Click on the Settings tab.
  3. Click on the Advanced button.
  4. Change the DPI setting to Normal size (96 DPI).
  5. Save your work, then you will need to reboot your computer for this change to take effect.

Option 2: Change the properties of QuickBooks

  1. Right click on the icon for QuickBooks.
  2. Left click on Properties.
  3. Left click on the Compatibility tab.
  4. Check the box next to Disable display scaling on high DPI settings.
    QuickBooks Display Issues
  5. Click Apply.
  6. Click OK.
  7. Open QuickBooks and check to see if the windows are visible.

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