What is happening?
Each current supported version of QuickBooks Desktop will continue working with Sync Manager until it receives a software update that will allow it to work independently of Sync Manager.
No action is required until the software update is available. Once the software update is available, you must install it to continue using recurring payments. See below for specifics for your version.
Is recurring payments being discontinued?
No. Recurring payments will work independently of Sync Manager after it is discontinued.
How will recurring payments work for current versions of QuickBooks Desktop after Sync Manager is discontinued?
QuickBooks will start to automatically download your recurring payments and associated invoices whenever you’re connected to the internet. This will happen in the background and requires no setup other than updating your software. This will be a free update.
Please note: Only currently supported versions of QuickBooks for Windows (2014, 2015, and 2016) will receive the required update. Merchants who don’t have a supported version will still be able to use the QuickBooks Payments Online Service Center for recurring payments. However, after Sync Manager is discontinued, the option to add items to recurring payments in the Online Service Center will no longer be available.
QuickBooks 2013 will be discontinued May 31, 2016 and no QuickBooks Payments Account features will work in that version after that date.
How can I tell what version of QuickBooks Desktop I am using?
Open QuickBooks and press the F2 key on your keyboard. The Product Information screen will appear and the year version and release number will be shown at the end of the top line:
The Release version for QuickBooks 2016 should be R7P or greater.
The Release version for QuickBooks 2015 should be R11P or greater.
The Release version for QuickBooks 2014 should be R13P or greater.
When will the free update be available?
The anticipated dates of availability are:
- QuickBooks 2016 R7: Week of June 20th, 2016.
- QuickBooks 2015 R11: (We will share this date soon).
- QuickBooks 2014 R13: (We will share this date soon).
Please note: This is the most accurate information currently available and is subject to change.
Please visit our Support Page to download the free update.
How can I make sure I will get this update automatically?
1. From Help menu, choose Update QuickBooks.2. Click the Options tab.
3. Select Yes for Automatic Update.
4. In the Updates list, select Mark All.
5. Click Save to save your changes and click Close.
What if I need help when updating QuickBooks?
For QuickBooks Pro/Premier, call 1-877-223-4710.
For QuickBooks Enterprise, call 1-800-750-0477.
What happens if I don’t update my QuickBooks software after Sync Manager is discontinued?
All existing recurring payments continue to process (your customers continue to get charged).
Setting up & managing recurring payments will only be available in the Online Service Center.
If you are an Intuit Payments customer, you can sign in with your existing payments account sign-in info.
Payments and invoices will stop syncing back to QuickBooks.
Only amount-only (non-itemized) recurring payments can be set up outside QuickBooks in the Online Service Center.
Customers added or edited in QuickBooks will not show up in the Online Service Center when you create recurring payments.
Your recurring payments transaction history will still be viewable in the Online Service Center.
Do I need to set up a new account in the Online Service Center?
If you are an Intuit Payments customer, you can sign in to the Online Service Center with your existing payments account sign-in info.