Okay, so the new “QuickBooks File Doctor” has been released. This is normally good news, however, it might take a little more work than it used to for your specialist (that’s us) to diagnose and repair problem connections. Here is some information that may provide some help as the “QuickBooks File Doctor” will reference this chart when you are looking for an answer to your connectivity issues:
|Hosting Mode is Off.||Accessing QuickBooks files over a network requires QuickBooks Hosting turned on.||Turn on Hosting.|
|Folder containing company file is not writable.||Check for read/write access to the folder the company file is in.||Configure access permissions in Windows for your Windows user and QuickBooks.|
|Folder containing company file is not shared.||The folder containing the company file must be shared to other users.||Share the folder in Windows.|
|No network connectivity||At least one working TCP/IP adapter and that the hostname of the local machine is resolvable.||
|Network problem: IP reverse lookup has failed.||Check if Windows can produce an IP address from a hostname and reverse the process.||
|QBCFMonitorService not running.||Determine if the QuickBooks PortFinder service in Windows is responsive.|
|QBDBMgrN not running.||Check if the Sybase Database Service is reachable and responsive.
Note: The Sybase Database service works directly with QuickBooks.
|[Firewall software] is Active may be blocking QuickBooks||Check if firewall sofware is enabled. If so, check if it’s configured to work with QuickBooks.||If any third-party firewall is detected, then it is listed here. Configure firewall exceptions for QuickBooks.|